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Last updated · 22 August 2026

Introduction agreement

These are the standard terms for a Falah introduction engagement. When Falah acts as an operator connecting a Client with counterparties, this page governs the engagement alongside any per-engagement details agreed in writing.

01What Falah does

Falah delivers a set number of valid introductions between the Client and qualified counterparties, inside a delivery window agreed in writing before payment. Sourcing, screening, outreach, and confirmation of counterparty willingness are all done by Falah before any name is sent to the Client.

Falah chooses which counterparties to approach. The Client gives Falah the criteria, background, and positioning material Falah needs to represent the Client accurately. The service ends when the agreed number of valid introductions has been delivered.

02Terms used

Introduction means a written, warm connection made by Falah between the Client and a counterparty that Falah has sourced, screened, and confirmed as willing to speak with the Client before the introduction is sent.

Qualified counterparty means a counterparty that matches the criteria the parties agreed in writing before payment. Match is judged against those criteria, not against what happens after the introduction.

Valid introduction means an introduction where the counterparty is real, reachable, matches the criteria, and has confirmed willingness to speak with the Client before the introduction goes out.

Delivery window means the number of business days named in the engagement. It runs from the business day cleared funds hit Falah’s account.

03Fee

The fee is agreed per engagement, in United States dollars, and reflects Falah’s work before delivery. Fees vary between engagements based on market, difficulty, number of introductions, and which side of the market is being charged. The fee for any given engagement is the amount stated in that engagement’s written agreement and no other.

04Payment

The full fee is paid in advance. Falah’s work is done before the introductions are made, which is why payment is up front and not on milestones or on success. Payment is by wire, Wise, or any other method the parties agree in writing. The delivery window starts the business day Falah confirms cleared funds. No introduction is sent before payment clears.

05Replacement of invalid introductions

Any introduction the Client believes is invalid must be flagged to Falah in writing within seven business days of delivery. Falah replaces it, at no extra cost, within a reasonable time. Replacement is the only remedy for an invalid introduction. Flags received after the seven-day window are considered at Falah’s discretion.

06Refund

If Falah does not deliver the agreed number of valid introductions inside the delivery window, and no extension was agreed in writing, Falah refunds the full fee on request. No questions, no deductions. This is the only situation in which the fee is refunded.

07Out of scope

Falah introduces. Falah does not negotiate, close, or intermediate any business that follows the introduction.

08Confidentiality

Each side keeps the other’s business information, and the identity of any counterparty introduced, confidential and uses it only for the engagement.

09Right to decline

Falah operates under values-based restrictions on the industries and activities it works with. Falah may decline any engagement, at any point before payment is accepted, if it conflicts with those values. Where Falah declines before payment, no fee is owed and no service is due. If such a conflict comes to light after payment, Falah refunds the fee in full and the engagement ends.

10Independence

Falah acts as an independent operator. Nothing in these terms creates employment, partnership, joint venture, or agency between the parties. Neither side has authority to bind the other.

11Liability

Falah delivers the service with reasonable care and skill, and warrants that every delivered introduction meets the definition of a valid introduction. Falah gives no other warranties. Falah’s total liability under an engagement, for any and all claims, is capped at the fee paid for that engagement. Neither side is liable for indirect, incidental, consequential, or lost-profit damages.

12Term

An engagement starts on its effective date and ends when Falah has delivered the agreed introductions, or when a refund has been made under Section 06 or Section 09. Either side may end an engagement in writing before Falah begins sourcing, in which case any fee paid is refunded in full. Once sourcing has begun, termination by the Client does not entitle the Client to a refund.

13Governing law

Each engagement names its governing law and seat of arbitration in the written agreement. Any dispute the parties cannot resolve by good-faith discussion within thirty days is finally settled by arbitration under the rules named in that agreement, in English. Judgment on the award may be entered by any court of competent jurisdiction.

14Entire agreement

The written engagement, together with these standard terms, is the whole agreement between the parties on that engagement. It replaces every prior understanding, written or verbal. Any change must be in writing and signed by both sides.

Questions on any of this before signing: shan@falah.pro.