Last updated · 13 August 2026

Refund policy

Fees at Falah are paid up front, because the work — enrichment, sourcing, verification — is completed before any introduction is delivered. This policy sets out when a refund applies.

Before we start

The first call is free. If we cannot see a way to make matches that fit your offer, we say so on the call and no invoice is issued. This is the best time to decide it isn’t a fit.

After payment, before delivery

If we are unable to deliver the work agreed — for example, we cannot find qualifying counterparties in your market after a reasonable effort — we refund the unearned portion of your fee in full.

Once introductions have been delivered

Because the underlying work is completed before an introduction lands, fees for work already carried out are non-refundable. If a delivered introduction is materially different from what we described — wrong side of the market, wrong stage, wrong industry — write to us within seven days and, if the mistake is ours, we will credit or refund that introduction in full.

If an introduction feels irrelevant

If an introduction we send simply doesn’t feel like a fit for your business, tell us. We’ll replace it with another one at no additional cost. Our work is only worth what it produces, so a match that doesn’t land is one we owe you a replacement for.

Industry-specific terms

Specific terms and conditions vary by industry and are set out in your engagement letter, which takes precedence over the general statements above where they differ.

Chargebacks

Please raise any concern with us first before opening a chargeback with your bank. It is almost always faster and always cheaper for both sides.

Contact

Refund questions: shan@falah.pro.