These are the standard terms for a Falah introduction engagement. When Falah acts as an operator connecting a Client with counterparties, this page governs the engagement alongside any per-engagement details agreed in writing.
Falah delivers a set number of valid introductions between the Client and qualified counterparties, inside a delivery window agreed in writing before payment. Sourcing, screening, outreach, and confirmation of counterparty willingness are all done by Falah before any name is sent to the Client. Falah chooses which counterparties to approach. The service ends when the agreed number of valid introductions has been delivered.
Introduction means a written, warm connection made by Falah between the Client and a counterparty that Falah has sourced, screened, and confirmed as willing to speak with the Client before the introduction is sent. Qualified counterparty means a counterparty that matches the criteria agreed in writing before payment. Valid introduction means an introduction where the counterparty is real, reachable, matches the criteria, and has confirmed willingness before the introduction goes out. Delivery window runs from the business day cleared funds hit Falah’s account.
The fee is agreed per engagement, in United States dollars, and reflects Falah’s work before delivery. Fees vary between engagements based on market, difficulty, number of introductions, and which side of the market is being charged. The fee for any given engagement is the amount stated in that engagement’s written agreement and no other.
The full fee is paid in advance. Falah’s work is done before the introductions are made, which is why payment is up front and not on milestones or on success. The delivery window starts the business day Falah confirms cleared funds. No introduction is sent before payment clears.
Any introduction the Client believes is invalid must be flagged in writing within seven business days of delivery. Falah replaces it, at no extra cost, within a reasonable time. Replacement is the only remedy for an invalid introduction.
If Falah does not deliver the agreed number of valid introductions inside the delivery window, and no extension was agreed in writing, Falah refunds the full fee on request. No questions, no deductions. This is the only situation in which the fee is refunded.
Falah introduces. Falah does not negotiate, close, or intermediate any business that follows. Falah does not guarantee a counterparty will do business with the Client. Falah is not a broker, agent, or fiduciary for either side, and takes no share, commission, or fee from any transaction between the Client and a counterparty.
Each side keeps the other’s business information, and the identity of any counterparty introduced, confidential and uses it only for the engagement. The Client does not share an introduced counterparty’s contact information with any third party without Falah’s written consent. These obligations survive for twenty-four months after the engagement ends.
Falah operates under values-based restrictions on the industries and activities it works with. Falah may decline any engagement, at any point before payment is accepted. If such a conflict comes to light after payment, Falah refunds the fee in full and the engagement ends.
Falah acts as an independent operator. Nothing in these terms creates employment, partnership, joint venture, or agency between the parties.
Falah delivers the service with reasonable care and skill, and warrants that every delivered introduction meets the definition of a valid introduction. Falah’s total liability under an engagement is capped at the fee paid for that engagement. Neither side is liable for indirect, incidental, consequential, or lost-profit damages.
An engagement starts on its effective date and ends when Falah has delivered the agreed introductions, or when a refund has been made. Either side may end an engagement in writing before Falah begins sourcing, in which case any fee paid is refunded in full. Once sourcing has begun, termination by the Client does not entitle the Client to a refund.
Each engagement names its governing law and seat of arbitration in the written agreement. Any dispute the parties cannot resolve by good-faith discussion within thirty days is finally settled by arbitration under the rules named in that agreement, in English.
The written engagement, together with these standard terms, is the whole agreement between the parties on that engagement. Any change must be in writing and signed by both sides.
Questions on any of this before signing: shan@falah.pro.